TERMS AND CONDITIONS

Article 1: In General

Please read the TERMS AND CONDITIONS carefully before placing any orders on www.philippeaudibert.com. The following Terms and Conditions exclusively refer this website and to the items sold on it by the company SARL OHARA under the brand PHILIPPE AUDIBERT PARIS.

The following Terms and Conditions of SARL OHARA define the rights and obligations of all the persons involved in the selling and buying of products and services produced by PHILIPPE AUDIBERT PARIS.

TERMS AND CONDITION may modify and update. Please read them and check back often. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.

Information on the SARL OHARA - PHILIPPE AUDIBERT PARIS: SIRET: 350215687/ CODES APE: 4649Z. VAT FR12350215687.

The SARL OHARA Headquarters are located at following address:

74, rue de Rennes
75007 PARIS
France

For any further information, you can contact the Customer Service at the following email address: sav@philippeaudibert.com, imperatively mentioning all the following elements:

Your full Name
Your Telephone Number AND Cell Phone Number
Your Order number
Your reason(s) for contacting the Customer Service:

- General information
- About an order
- About a return
- Other reason(s)

The Details of my inquiry:

N.B.: In your inquiry emails, we advise you not to give any information related to your credit card or your Bank account.

PHILIPPE AUDIBERT PARIS will use your personal information in order to respond to your demand.

Article 2: Commercial Policy

PHILIPPE AUDIBERT PARIS sells products on www.philippeaudibert.com and proceeds to its own online commercial activity exclusively for the website users, i.e. the website customers.

By “customers” we mean any individual who uses www.philippeaudibert.com for personal use only. If you don’t match this description and if you are visiting the website as a professional, we invite you to abstain from completing transaction on our “e-boutique” and to go on the “espace professionnel” (professional section).

If the B2B customer resells to any wholesaler or retailer outside his territory, he will have to pay damages and interests (a total repayment of the initial order and an additional 50 000€ fine).


Article 3: Information on orders and limits on our liability

The information given by the customer when ordering incurs his liability:

If there is a misinformation or a mistake in the customer’s delivery address, we couldn’t be hold responsible for the impossibility to deliver the products or if the products are delivered to an incorrect address.

By clicking on “Buy” during the ordering process and after having checked your shopping bag and modified it if necessary, the customer agrees to accept without restrictions the present terms and conditions. Orders will be accepted while stock lasts.

In case of stock shortage, we will contact you. We will then find a replacement product, similar to the one initially ordered.

Ordering on www.philippeaudibert.com requires a certain number of steps, characterized by successive screens. The process must be strictly followed in order to complete an order.

After the order confirmation step, the customer will have to proceed to a definitive payment.


After the order has been shipped, we cannot proceed to any order modification whatsoever.

PHILLIPPE AUDIBERT PARIS reserves the right to refuse an order made by a customer with who we would have engaged a litigation process.

Actual products may differ from the pictures present on www.philippeaudibert.com. Customers must be aware of this and accept it.

PHILIPPE AUDIBERT PARIS can’t be hold responsible for the difficulties and problems on www.phillipeaudibert.com caused by a defective or slow Internet connection or due to an incompatible Internet browser.

Article 4: Prices and Payment

Products prices can be displayed on the website in Euros (EU - €) or in Dollars (USD - $). The prices include taxes but exclude Shipping and Handling fees.

The prices displayed are always current prices.

The Shipping and Handling fees will appear automatically on the page when you will finalize your shopping bag. Those fees differ from one destination to another.

To see how much it costs to deliver a parcel to your country, please refer to the chart in the Article 5 of those present TERMS AND CONDITIONS.

In accordance with the “Article L. 121-19” of the “Code de la Consommation”, the customer will receive upon delivery a detailed written confirmation of the total amount that was paid.

If, for any reason whatsoever, the amount owed by the customer is impossible to charge, PHILIPPE AUDIBERT PARIS will not process the order.

For each credit card payment, the customer will be automatically redirected to a secure web page, which will ensure maximum security. We use the latest SSL encryption technology to store and safely transmit personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Ogone Ltd.

For further information on security payment, you can contact us at sav@philippeaudibert.com.

Article 5: Shipping and Handling Fees

Delivery will occur if and only if the full amount due has been paid. Products will only be delivered at the customer’s address given at registration and in the delays mentioned during the ordering process.

Orders will be processed within 7 days following placement. The maximum delay is 30 days.

Those delays only apply to in-stock products.

PHILIPPE AUDIBERT PARIS cannot be held responsible if the delivery falls behind due to credit card authorization problems.

Handling and shipping fees depends on final destination.

Please refer to the chart in the Article 5 of those present TERMS AND CONDITIONS.

DELIVERY IS FREE (Customs fees non included)!

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

If several orders are done during the same week by the same customer, we could allow our own shipping service to put all the orders into the same parcel.
If you wish a unique order by shipment and by parcel, please contact our SAV and extra fees might be requested to cover the shipping fees. 

DELIVERY TIMES (IN WORKING DAYS): from 2 to 5 days.

You will systematically receive a confirmation email from PHILIPPE AUDIBERT PARIS once your parcel has been shipped.
France  and international deliveries are made through Fedex. The customer will be informed by email when the parcel is shipped.

PHILIPPE AUDIBERT PARIS will provide the customer a tracking number so that the parcel can be located at any time.

PHILIPPE AUDIBERT PARIS cannot be held responsible for the dysfunction of the tracking systems of our partners.

An impossibility to deliver for any reason whatsoever (wrong address, wrong name, no door code, etc.) will require a longer delay as the parcel will have to be returned before being sent again.

If the customer isn’t available when the parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up. 


In the case of a delivery that has to be made in several times, i.e. several parcels sent, the customer will only have to pay the Shipping and Handling fees once.

Article 6: Confidentiality

PHILIPPE AUDIBERT PARIS certifies that the personal information required for registration and order processing will be kept confidential.

For each credit card payment, the customer will automatically be redirected to a secure web page, which will ensure maximum security. We use the latest SSL encryption technology to store and safely transmit personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Ogone Ltd.

Article 7: Intellectual Property Rights (IPR)

www.phillipeaudibert.com and all its components are the exclusive property of PHILLIPPE AUDIBERT PARIS, which created and posted them.

The user doesn’t have the right to link to the website, on any other website, personal or not. The user doesn’t either have the right to copy or to recreate any of its contents.

Article 8: Returns, Exchanges and refunds

Returns, Exchanges and refunds will be processed after a formal agreement between the customer and PHILIPPE AUDIBERT PARIS.

RETURN

Any items returned must be in its exact original condition. All items will be inspected on return. The goods are the customer’s responsibility until they reach our warehouse.

The initial bill must be joined with any return whatsoever, in addition with the “Retour/Echange” form (return/exchange form) which will precise the reasons of the return or exchange.

Return shipments are at the charge of the customer and cannot be refunded.

Returns may lead to a refund or an exchange according to the following terms and conditions:

REFUND

In accordance with the “article L. 121-20” of the “Code de la consommation”, the customer has a 7-day (starting from the receipt of delivery) right to retract.

Within this period, you can have a full refund. Your money will be refunded on the credit card that was used to proceed to payment initially within 30 days.

EXCHANGE


ONLY defective items can be exchanged.

In the case of an obvious default of the item or non-conformity, the exchange will be free of charge for the customer. In that case the customer will either have a replacement product or, if it is not possible to do so, the customer will have a total refund.


Beyond the legal period of 7 days, PHILIPPE AUDIBERT PARIS has the right to refuse the exchange or the refund.

For further information, please contact customer service at sav@philippeaudibert.com.

Article 9: Litigations and Applicable Law

These TERMS AND CONDITIONS refer to the French Law. The competent court in cases of litigation is the “Tribunal de Commerce de Paris” (Commerce court of Paris).

In case of litigation, the customer must contact the SARL OHARA – PHILIPPE AUDIBERT PARIS in priority and try to find an amicable settlement. The PHILIPPE AUDIBERT PARIS Customer Service will always attentively listen to inquiries and reclamations and do their best to assist and help customers.